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FeedbackOur managers are ready to be of any assistance to you. We are available at any time for any questions, opinions and we appreciate your feedback.Dear Sirs, I`m
writing to complain about the terrible service I received recently on a holiday
arranged by your company. Here is the list of complaints:
I find
such service totally unacceptable. We paid a lot of money for this holiday and
I think we have a right to expect better standards of service. I look
forward to hearing from you. Yours
truly, Samantha Harrison
Dear Mrs Harrison, Thank you
for taking time to complete a CSQ provided by our company. Your feedback is of
great help to us in making continuous improvements concerning our services. I am very
sorry to hear that you were disappointed with your last tour to Egypt of
February 15th, and I apologize unreservedly for the inconvenience you
experienced. I have
investigated your complaint in detail and would like to explain why such
problems arose. The problems with the flight services were due to circumstances
beyond our control. Unfortunately, because of some financial problems of our
regular partner we had to deal with a new air company which is a newcomer on
this market. The staff of the flight assured me that food was of high standard
because they had not got on well at fixing new equipment on board. And because
of some problems with electric wiring in several sections at an aircraft flight
attendants were not able to provide audio and visual entertainment. All these
incidents influenced behavior of cabin crew, their attentiveness and the speed
of service. But I would like to apologize for the fact that flight attendants
were rude and not polite to you. I`ll report about it to air company
executives. As far as
a lack of evening entertainment at the resort is concerned, I can explain that
the hotel, you`ve stayed in, is oriented at over 50-age groups of people who
commonly prefer to enjoy peace and quiet. For more active and cheerful way of
spending time I’d like to advise you to choose another hotel oriented at young
people. If you need our assistance, we will be pleased to send you our detailed
brochures with all hotels and their descriptions. Please, accept our sincere
apologies for the problems with the transfer you experienced. These were due to
local difficulties with coach company which had already promised to revamp its
vehicles and train staff. We can guarantee that such problems do not occur
again. However,
our staff is available to help you as much as you need. If we can be of further
assistance, please contact us on +375 29 7807990. Once
again I would like to apologize for the unsatisfactory service you received. We
very much regret about it and hope that
you will continue to use our company in the future. Your sincerely, Sales Manager Rogers Brand Dear Sir/Madam, I am writing to complain about a holiday you arranged for me. Unfortunately it was nothing like what I expected. To begin with, our bus reached the destination
three hours later than planned. I must mention that a bus driver seemed to be
really unqualified and his uncautious driving caused two small accidents. So,
traveling by bus was very stressful. When we had finally arrived to the hotel,
I was slightly shocked - that hotel was completely different than the one
described in your brochure. To make matters worse, there were no any single
rooms left, so I had to share a twin room with other tourist for two days. I was
surprised when I found out, that hotel's breakfast was not included into the
holiday price - in your brochure you state otherwise. I believe I am entitled to a partial refund. I
would be grateful if you would deal with this matter as soon as possible. I look forward to hearing from you. Thanking
you in advance.
Brad Thomson
Dear Mr.
Thomson, Thank you for
the letter of March 17th
regarding your recent holiday with Sunny Travel. I was very sorry to hear that
you were disappointed with some of the arrangements made by our company, and I
apologize unreservedly for the inconvenience you experienced. I have
investigated your complaint in detail and you may be interested in the
following explanation. The problems with the bus were due to circumstances
beyond our control. There was heavy traffic on the roads, for this reason the
bus reached the destination three hours later than planned. As far as a bus
driver is concerned, I am sorry to hear that we have unqualified staff. I have
noted your point about a bus driver and take appropriate measures in the
nearest future. As regards
single rooms, please rest assured that we will ask the hotel for explanations.
It is inadmissible that you had to share a twin room with other tourists for
two days. This really should not have happened and to compensate you for the
inconvenience, I would like to offer you a full compensation at the rate of a
two-day stay in the hotel «Sunny Beaches». I can only
apologize for the fact you thought that hotel`s breakfast was included into the
holiday price. I can only assume that there was some misunderstanding, as I
have been assured by our travel agents that in the brochure it was mentioned
that the hotel offers only room without breakfasts. Once again,
please accept our apologies for the inconveniences you encountered. Thank you
very much for bringing this matter to my attention. Yours
sincerely, Minnelli Charlotte Customer
Relations Manager Dear Sirs, I recently had the bad luck to stay in the hotel that
was recommended by your travel agency, and I am now forced to write to you to
express my disgust with the service, which was provided. First of all, the
representative of your travel agency in the hotel was not available and not punctual.
Every time when I tried to talk to him, he was too busy in order to listen to
my problem till the end. Secondly, the accommodation didn’t meet my
requirements and the hygiene was awful, the towels were changed once in 4 days.
Thirdly, I was absolutely dissatisfied with breakfasts. Some of the products
have strange smell and sour taste.
Fourthly, entertainment programme was boring and monotonous. And fifthly,
I was robbed by local children because the manager of the villa didn’t close
the door. I hope you will take these points into consideration. I
look forward to hearing from you. Yours faithfully, Katie Haus Dear Mrs. Haus, Thank you for your letter of March 25th. I was
extremely concerned to learn about the unpleasant experience you had during our
stay in the hotel «Indian Sandy Beaches». I would like to apologize on behalf
of our agency for the disappointment and inconvenience you suffered. I have investigated your complaint thoroughly and you
may be interested in the following explanation. As far as representative`s
availability and punctuality is concerned, I talked to him and he agreed that
he was too busy as if it was the peak of the season. Moreover he had only
finished his training and therefore was rather inexperienced. I showed him your
letter and explained how upset you were. Now he regrets that he did not take
action to solve your problems in time. I am sure that in future he will try to
do his best in order to sort out the issues incurred as soon as possible. It is regrettable that the accommodation didn’t meet
the requirements you had made. From time to time the hotel management repairs
the facilities but still they leave much to be desired, what concerns hygiene,
you should have mentioned the situation to your receptionist, who could
obviously take prompt actions to solve the situation. I am very sorry that you are not satisfied with the
breakfasts provided by our hotel. But here I have the right to raise an
objection against your complaint. I want to remind you that you visited India
and stayed in Indian hotel. Therefore due to specific Indian cuisine, some of
its products have strange smell and sour taste.
We have nothing to do with it, probably next time if I were you, I would
choose less exotic countries. I would also like to offer our sincere apologies for
evening entertainment. It`s the fault of the hotel management that they
couldn’t provide a decent and dignified entertainment programme. However, I can
assure you that they have already taken steps to ensure that this problem does
not occur again. And finally, please, accept our sincere apologies for
being robbed by local children. We cannot understand how such a mistake could
have occurred. The manager of the villa should certainly offer a full
explanation. To compensate your
unpleasant experience, we would like to offer you a $200 voucher towards the
cost of your next travel organized by our travel agency. Once again, please accept our sincere apologies for
the inconveniences you encountered. Thank you very for bringing this matter to
my attention. Yours sincerely, Minnelli Charlotte Customer Relations Manager |
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